McVan Support

FAQs

Why should I begin selling online? 

Consumer purchasing processes are evolving and many customers are purchasing online. With the McVan E-Commerce Program you can sell product online that you do not carry in your store and we will ship it directly to your customer for you. Online retailing is the industry’s fastest growing sector. Buyers are connected with sellers as never before, resulting in a 16.9% increase in US Online Retail Sales in 2013 per The Internet Retailer Top 500 Guide.

Does McVan Inc. provide a checklist for the steps needed to take my Retail Religious Gift business online? 

The McVan Ebook, Online Retail Best Practices and Boost Sales in 21 Days, covers best practices for current retailers or new retailers thinking of starting online E-Commerce.

Will my online store drive business to my brick and mortar store? 

Absolutely! In our E-Book under Online Retail Best Practices you will see “Boost Sales In 21Days”. Under day 7 we cover strategies that you may want to apply to leverage your brick and mortar store and your online E-Commerce.

How do I know what products are the hottest selling products for us to feature on our E-Commerce cart? 

Contact your Account Manager for hottest and best selling products.

Should I provide a “Search” capability on my website and online store? 

Imagine visiting a brick and mortar retail store and not easily finding what you want. According to Pricewaterhouse Coopers, 70 percent of visitors use a website’s search engine and 43 percent stated that it is the most important feature on a site.

Should I cross sell items in my online E-Commerce store? 

Today retailers pool associated products and make cross sale suggestions to customers because it increases revenue and profit margins.

What is drop shipping and why is it beneficial to my E-Commerce Store? 

You do not have to keep inventory in your store, we do all the work for you. We use a label with your name so it appears as if you are shipping from your own operation. At the end of the day we provide a report with ship order id’s, addresses and tracking numbers that you can provide to your customers.

When should I utilize Drop Shipping vs. Shipping Directly from my Facility? 

We recommend drop shipping when the items are not in your store or warehouse.

How do we know the shipping status of a specific order sent to one of our customers? 

We will generate an email at the end of everyday to you showing who the order was shipped to and the tracking number of the package.

How do we check if a particular product is in stock within your facility? 

The best method to check if a particular product is in stock is by calling 800-322-8781. To prevent not having specific items in stock take advantage of the McVan Collection Promotions and advance purchasing of products to keep in stock within your warehouse.

Does McVan Inc. offer direct consumer payment processing? 

McVan Inc. provides periodically a list of discontinued products. Please be sure to disable the products immediately from your ECommerce cart. If you have inventory on these items, we recommend marking the products down and utilizing funds to freshen up your inventory.

When McVan conducts drop shipping, who is responsible for shipping expense and what options do we have for shipping? 
  • The retailer is responsible for collecting all shipping charges from their customer and McVan will bill the retailer the actual published shipping charge depending on the shipping method selected. In addition to the actual shipping charges, a $6.00 drop ship fee will be charged for orders under $20.00 retail and a $4.00 drop ship fee for all other orders. Please note, websites are not allowed to sell below our MSRP. 
In the "discontinued" and "to be discontinued" lists, several items are highlighted in yellow; what is the significance? 

These are the newest items added to the list.

When something is on the "to be discontinued" list, how long before it is discontinued? Do you offer closeout prices for these items? 

When we are out of stock on that item, it is then discontinued. Check out our close-out list on our website for special prices.